Assessor Resource
ICTEDU3053A
Train customers in new technology
Assessment tool
Version 1.0
Issue Date: May 2024
Customer premises equipment (CPE) installation staff or dedicated trainers involved in very large installations apply the skills and knowledge in this unit.
The unit applies to convergent technology applications, such as internet protocol TV (IPTV), digital TV and internet protocol (IP) based customer equipment.
This unit describes the performance outcomes, skills and knowledge required to conduct training for customers on telecommunications equipment. It involves assessing the type of training suitable for the product and customer, delivering and checking the training.
The equipment may be a new installation or technology or an upgrade for an existing network or subsystem deploying Next Generation Networks (NGN).
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)